Looking for help? Here are our most frequently asked questions

There are multiple advantages by having UpSurgeOn's hyperrealistic simulators. Theyexcel in replicating life-like surgical scenarios, ensuring unparalleled anatomical precision and realistic haptic feedback. Their adaptability allows seamless utilization in any environment, devoid of specific prerequisites, and guarantees safety throughout usage. Engineered fordurability, these Technologies are crafted for sustained use, featuring easily replaceable disposable parts to optimize costs effectively.

Every UpSurgeOn solution is comprehensively equipped, integrating both physical and AR/VR components. This approach ensures a comprehensive training experience, refining both mental acuity and manual dexterity for aspiring and seasoned professionals alike.

No. UpSurgeOn products transcend the classification of medical devices, enabling accessibility to a diverse user base without the imposition of specific prerequisites. Our Technologies, meticulously crafted and rigorously tested under the expertise of our Scientific and Medical Team, uphold a standard of scientific accuracy. Users can confidently engage with our products, assured of their precision and reliability in meeting educational and training needs across various domains.

No. If you are a representative for a Company you may purchase our solutions through the section FOR COMPANIES or contact us directly atthe email address commercial@upsurgeon.com

Yes. UpSurgeOn Technologies are shipped worldwide and shipping costs are calculated once the address is inserted while processing checkout.

Upon the completion and confirmation of your order placement, an email containing comprehensive details related to invoicing and shipping will promptly besent by our dedicated team to the email address provided. Subsequently, you will receive a second email, inclusive of a tracking code, facilitating real-time monitoring of your shipping status. This two-step communication process aims to keep you well-informed and assured at every stage of your order fulfillment.

Augmented Reality is a Technology that superimposes computer-generated information, such as images, sounds, or other data, onto the real-world environment, enhancing the user's perception and interaction with their surroundings. Augmented Reality overlays digital content onto the physical world. Discover our Apps.

Virtual Reality (VR) refers tothesimulation of an environment or experience that can be interacted with in a seemingly real or physical way. In a VR environment, users are typically immersed in a three-dimensional, generated space that can be explored and manipulated. This simulation is often designed to engage multiple senses, such as vision and hearing, to create a convincing and immersive experience. Discover UpSurgeOn’s OR.

If you are an Android user

1. Close and reopen the app
   Force the app to close. Then open the app to see if it works as expected.
2. Restart the device
   Restart your smartphone or tablet. Then open the app to see if it works as expected.
3. Check for updates. To see if updates are available for the app, open the Google Play Store app. At the top right, tap the profile icon. Tap Manage apps & device. Apps with an update available are labeled "Update available". Tap Update.
4. Delete the app, then redownload it
   Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
   
5. Clear app's cache
   Clearing the app cache is kind of like a cleanse for your apps.
   It will get rid of residual files that could be slowing down the app.
   Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.
6. Clear app's data
   Important: Clearing the data will reset the app to factory default settings. Any personal settings or data saved on the app will be removed.
   Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, tap Clear data, and then tap OK. This will completely wipe the app and reset it to the original settings.

If you are an IOS user

1. Close and reopen the app
   Force the app to close. Then open the app to see if it works as expected.
2. Restart the device
   Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
   To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
   Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

For further support email: support@upsurgeon.com indicating the email you have used for your account 

1. Fill out the password recovery form on the login page.
2. Check your email for the "Customer account password reset" email.
3. Click the link in the email. This will take you to the customer password reset page. 

For further support email: support@upsurgeon.com indicating the email you have used for your account.